Shipping & Returns

Shipping and delivery

Your orders are handed over to the courier within 2 business days at the latest after the payment is confirmed. 1 business day is added for personalised products. Shipped orders usually reach you within 1-3 business days depending on your region; delivery never exceeds 30 days from the order date.

Shipping is free for orders of ₺1,250 or more after any coupon discount. For orders below this amount, the shipping fee is ₺125.

When your order is shipped, the courier company and tracking number are sent to you by email. You can also see this information on the Order Tracking page with your order number and email address.

Right of withdrawal and returns

You can return the product within 14 days of receiving it without giving any reason and without paying any penalty (right of withdrawal).

• Notice: within 14 days, send an email with your order number to info@bytooche.com or use the contact form.
• Shipping: we send you a return code for DHL eCommerce. If you send the product with this code within 10 days of your notice, we cover the return shipping cost. If you send it with a different courier company, the shipping cost is yours.
• Refund: within 14 days at the latest after your withdrawal notice reaches us, your full payment, including the shipping fee paid for the original delivery, is refunded to the card or method you used. The time it takes for the amount to appear on your card depends on your bank.
• Examining or using the product in accordance with its function and instructions for use does not prevent a return; you are not held responsible for changes resulting from such use.

Personalised products

By law, the right of withdrawal cannot be used for personalised products made to your request (products with a name, letters or a special finish, etc.). If these products have a manufacturing fault or defect, the rights below apply.

Defective or damaged products

If the product turns out to be defective or damaged, please contact us. You can choose to withdraw from the contract, ask for a price reduction, free repair or replacement with a non-defective equivalent; in this case all shipping costs are borne by us. If the package looks damaged on delivery, we recommend having the courier draw up a report.

For detailed terms, see the Pre-Contractual Information Form and the Distance Sales Agreement.