Pre-Contractual Information Form

Pre-Contractual Information Form

This form has been prepared under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation to inform you about the seller, the products, the price, payment, delivery and your right of withdrawal before you confirm your order.

1. Seller

2. Products and price

The main characteristics of the products (material, dimensions, colour options, etc.) are shown on the product pages; the name, colour, quantity, and unit and total price including taxes of the ordered products are shown in the payment step and in the order summary.

All prices are shown in Turkish Lira and include VAT. Shipping: free for orders of ₺1,250.00 or more after any coupon discount; for orders below this amount a shipping fee of ₺125.00 is added to the total. No other charges apply.

3. Payment

Payment is taken in full at the time of ordering by credit or debit card, through the secure infrastructure of a licensed payment institution. Your card details are not seen or stored by the seller. Confirming the order and completing the payment step means you accept an obligation to pay.

4. Delivery

Products are handed over to the courier within 2 business days at the latest after the payment is confirmed; 1 business day is added for personalised products. Delivery is made to the address you provide when ordering and in any case does not exceed the legal limit of 30 days from the date of the order. When the product is shipped, the courier company and tracking number are sent to you by email and shown on the "Order Tracking" page, accessed with your order number and email address.

5. Right of withdrawal

• You may withdraw from the contract within 14 days of receiving the product without giving any reason and without paying any penalty. If several products are delivered separately, the period starts on the day the last product is received. You may also exercise the right of withdrawal before receiving the product.
• You can send your withdrawal notice within this period by email to info@bytooche.com, through the contact form on the website, or in writing to Bahçelievler Mah. 1832 Sokak No.8 D.22 Karşıyaka İZMİR. Stating your order number in the notice is sufficient.
• Return shipment: after your notice, you will receive a return code for DHL eCommerce. If you send the product with this code within 10 days of your notice, the return shipping cost is borne by the seller. If you send it with a different courier company, the shipping cost is yours.
• Within 14 days of receiving the withdrawal notice, the seller refunds all payments collected from you, including the delivery fee, using the payment method you used and without charging you anything. The time it takes for the amount to appear on your card depends on your bank.
• You are not responsible for changes or deterioration resulting from using the product in accordance with its function, technical specifications and instructions for use.

6. Cases where the right of withdrawal does not apply

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to personalised products prepared according to your requests or personal needs (for example products with a name, letters or a special finish). If such products are defective, your legal rights described below remain reserved.

7. Defective products and complaints

If the product is defective, under Article 11 of Law No. 6502 you may choose to withdraw from the contract, ask for a price reduction proportionate to the defect, free repair, or replacement with a non-defective equivalent; in this case shipping costs are borne by the seller. You can send your complaints and requests to info@bytooche.com, call +90 541 144 41 04, or use the contact form on the website.

8. Dispute resolution

Within the monetary limits announced each year by the Ministry of Trade, you may apply to the consumer arbitration committee where you live or where the transaction took place; for disputes above these limits you may apply to the consumer courts. In the cases set out in the law, applying to a mediator before filing a lawsuit is mandatory. Applications to the consumer arbitration committee can also be made via e-Devlet (Consumer Information System – TÜBİS).

9. Record and access

This form and the Distance Sales Agreement are kept by the seller together with your order, sent to you with the order confirmation email and can be viewed on the "Order Tracking" page by entering your order number and email address. Text version: 1.1.